Patient engagement is a priority for healthcare executives and clinicians, but increasing touchpoints can burden physicians. Artificial intelligence, particularly generative AI like ChatGPT, is seen as a potential solution. ChatGPT can automate repetitive tasks such as responding to patient questions, clinical decision-making, data extraction, and administrative processes. This can free up physicians’ time, reduce burnout, and allow them to focus more on patient care. Additionally, ChatGPT can assist with patient communication by generating human-like responses and facilitating content creation for healthcare organisations. However, careful evaluation and validation are crucial before implementing ChatGPT. It is important to assess its efficiency, accuracy, and potential risks and to roll out the technology in controlled phases to validate its effectiveness and ensure patient safety.
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