AI’s impact on healthcare: Perspectives on advancements, quality of care, and adoption risks

The potential of artificial intelligence (AI) to revolutionise healthcare and improve patient outcomes is gaining attention. Dr. Carrie Nelson, Chief Medical Officer at Amwell, shared insights on the current impact of AI in healthcare and the associated risks. AI tools, such as automated chat-based check-ins, have shown promise in reducing administrative burdens for clinicians and improving work-life balance. They have also enabled health systems to deliver hybrid care and achieve cost savings while enhancing patient satisfaction. AI-powered interactions have been effective in identifying high-risk patients, closing care gaps, and improving the quality of care. However, accelerated adoption of AI requires cautious assessment to address potential risks, including biassed algorithms and the need for data strengthening. A value-based approach, combining intelligent discovery and human oversight, is key to optimising AI adoption in healthcare and delivering personalised, accurate care.

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